Returns & Refunds

As a small local business Flowers, Tea & Gifts we aim to supply the best fresh product and aim to meet your expectations, we believe in customer satisfaction, our qualified team guarantee to use the freshest quality seasonal blooms in all our bouquets and flower arrangements.

Fresh flowers should last three to five day and our products have been known to last up to seven days, when cared for properly. If you’re unhappy with the quality of the flowers, we urge you to contact our team within 72 hours for a full replacement

Three Day Return Policy

Flowers, Tea & Gifts will be happy to resend replacement flowers at our expense, given the following. On average, most flowers should last between 3 and 5 days. Should your flowers perish within three days of the delivery date and we are satisfied that all care instructions have been followed. To assist us in product control Flowers, Tea & Gifts reserve the right to request the return of the original flowers, so that we can show our growers/ suppliers to assist with quality control, or we may request photo images. This is a standard request that all florists ask for in the event of customer complaints. Flowers Tea & Gifts cannot arrange to resend fresh flowers if the original flowers have been disposed of.

Please call our team on 0755363617

Refunds

Flowers, Tea & Gifts strive to meet a solution to all complaints, if we are unable to meet a solution a refund maybe offered, for orders placed online, Via the phone or instore can be credited back via bank transfer, as our store doesn’t offer credit card refunds. Provided we are shown a receipt or bank transaction. For any instore cash purchases, a instore voucher for the amount paid will be issued.

Cancellation

Unfortunately, we are unable to cancel orders within the 24 hours that are already prepared and could be with our courier. All cancellations made prior to 24 hours will incur a processing fee of $20.00.

Availability

Due to seasonal availability with fresh flowers our bouquets and arrangements may vary in appearance from the pictures on this website to what is delivered. Our qualified staff will substitute flowers, or containers if an item is out of season or unavailable, our aim is to create the Item as close if not a match to the photos on our website.